Privacy Policy

1. Who we are

Taylor Electrical (Pty) Ltd ("we", "us") is an electrical contractor at 5 New Road, Erand, Midrand, 1685, Gauteng. We are the responsible party for the personal information described in this policy, in terms of the Protection of Personal Information Act 4 of 2013 (POPIA).

Information Officer: Stuart Taylor
Email: admin@taylorelectrical.co.za
Phone: 083 380 9512

2. What information we collect

When you send an enquiry through our website form, WhatsApp, phone or email, we collect:

• your name, phone number and email address;
• the service you need, whether the property is residential or commercial, and the details you describe;
• the address of the property where work is needed, if you give it to us;
• photos or documents you choose to send us.

When we do work for you, we also keep the records needed for that job, such as quotes, invoices, test results and Certificates of Compliance.

3. How the website form works

Our website does not store the details you type into the enquiry form. When you press Send, the form opens WhatsApp with your request filled in, and the request only reaches us if you send that WhatsApp message. WhatsApp is operated by WhatsApp LLC (Meta), and its own privacy policy applies to messages sent through it.

4. Why we use your information

• to respond to your enquiry and give you a quote;
• to schedule, carry out and certify electrical work;
• to invoice you and keep financial records;
• to meet our legal obligations, including record-keeping under electrical safety and tax laws.

We process your information because you asked us to (consent), because it is needed to perform work you requested, or because the law requires it. We do not sell your information, and we do not send you marketing without your permission.

5. Who we share it with

We only share your information when it is needed to do the work or required by law, for example with:

• our staff and any subcontractors working on your job;
• our accountant and service providers that help us run the business (such as email and accounting software);
• regulators or authorities, when the law requires it.

Some of these service providers may store information on servers outside South Africa. Where that happens, we use providers that are bound to protect it to a standard comparable to POPIA.

6. Website visits

Our website does not use cookies or tracking for advertising. Like most websites, our hosting provider (Google Firebase) and the services that supply our icons may record technical details such as your IP address and browser type to deliver and secure the site.

7. How long we keep it

We keep enquiry details only as long as needed to respond and follow up. Job, invoice and certificate records are kept for as long as the law requires, for example at least five years for tax records, after which they are securely deleted.

8. Your rights

You may ask us to tell you what personal information we hold about you, to correct or delete it, or to stop using it. Contact our Information Officer using the details above. If you are unhappy with how we handled your information, you may complain to the Information Regulator of South Africa at inforegulator.org.za.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.